Last updated: August 2026
At GFSISARTY, we want you to love every handmade piece you receive. If there is any issue with your order, please contact us and we will be happy to help.
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
Please note that items returned without prior communication may not be accepted.
Custom and personalized items are made specifically for you and cannot be returned or exchanged due to a change of mind, incorrect selection, or personal preference.
This includes:
However, if your custom item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review the issue and provide a suitable solution, including a replacement or refund.
Please contact us within 7 days after delivery if:
Please provide:
After review, we will arrange a replacement or issue a refund when appropriate.
Customers are responsible for return shipping costs unless:
Original shipping fees are non-refundable unless the return is caused by an error on our part.
Once we receive your returned item and inspect its condition, refunds will be processed within 5 business days.
Refunds will be issued to the original payment method.
Please note that your bank or payment provider may require additional time to process the refund.
We currently do not offer direct exchanges.
If you need a different item, please return your original order (if eligible) and place a new order.
Orders can be cancelled within 24 hours after purchase.
After the order has entered production or fulfillment, cancellation requests may not be accepted.
Custom and personalized orders cannot be cancelled once production has started.
If you have any questions about returns or refunds, please contact us:
Email: gfsisupport@yeah.net
We usually respond within 24–48 business hours.